Privacy policy

Who we are

[Company legal name], [address], operates this website ("we"). For privacy questions or grievances contact our Grievance Officer at [grievance email].

What we collect and why

• Birth details (name, date, time and place of birth, gender) — only to calculate your kundali and answer your questions.
• Contact details (email or mobile number) — to verify your account, send receipts and service messages.
• Chat messages and saved chat memory — to answer your questions and keep answers consistent within a chat.
• Payment records — handled by our payment partners; we never see or store card or UPI PINs.
• Technical data (IP address, device type) — for security, fraud prevention and rate limiting.

We send marketing messages only if you opt in, and you can opt out any time.

Who processes your data

We share data only with service providers acting on our instructions: hosting, AI model providers (to generate answers; your chart facts and messages are sent, not your contact details), payment gateways, and email/SMS providers.

How long we keep it

Your data is kept while your account is active. Inactive accounts are deleted after [24] months. Payment records are kept as long as tax law requires.

Your rights

Under India's Digital Personal Data Protection Act, 2023 you can access your data, correct it, delete your account and data, withdraw consent, and raise a grievance. Use Account → Privacy to download or delete your data instantly, or write to [grievance email].

Security

We use encryption in transit (HTTPS), encryption of secrets at rest, access controls and audit logs. If a breach affects your data we will notify you and the Data Protection Board as the law requires.

Changes

We will notify you of material changes to this policy before they take effect.